AIAspen HVAC, this is Rae — how can I help?
CallerYeah. My AC is not working.
AIGot it. We handle that all the time.
Quick thing first — is it not turning on at all, or just blowing warm air?
CallerIt's blowing warm air upstairs.
AIAlright. Let’s treat this as a same-day issue.
Quick questions so I can match the right tech.
First, what’s the address we’re coming to?
CallerIt's one four three seven Bannock Street, Denver, Colorado eight zero two zero two.
AISounds good.
Is this a home you own, or a rental?
AIPerfect. So just to confirm, the main issue is no cooling upstairs — is downstairs okay, or warm too?
CallerUh, no. Downstairs, the AC is working fine.
AIAwesome. So it’s just the upstairs getting warm while downstairs cools fine.
Next, do you know what kind of system you have — standard central AC with ducts, or a mini-split upstairs?
CallerNo. It's a standard AC with docks.
AIGot it, standard central AC with ducts.
Next thing — roughly how old is the system, if you had to guess?
CallerI think it's we haven't changed it we've been here, and we've been here about twenty years.
AIAlright. So it’s probably around twenty years old. Last quick check: have you already tried resetting the thermostat or checking the breaker for the AC?
CallerOh, yeah. Breaker's fine. Haven't tried to do any of the thermostats. So I just really want somebody to come out here because I noticed some water coming out from the upstairs unit. And so know, I see somebody fix it.
AIGot it. Water at the upstairs unit and warm air — we definitely want a tech on that today.
Alright, let me grab your name, first and last?
CallerUh, Josh? Connolly,
AISounds good, Josh Connolly.
Alright, what’s the best phone number to reach you? Is it the one you’re calling from, or a different one?
CallerYeah. Just use two two six eight seven four nine two eight six.
AIAlright. So that’s two two six - eight seven four - nine two eight six.
Next, what’s the best email for your confirmation?
CallerJosh c at g mail dot com.
AIPerfect, josh c at g-mail dot com.
Let me recap. I’ve got Josh Connolly, best number two two six - eight seven four - nine two eight six, email josh c at g-mail dot com. Address is one four three seven Bannock Street, Denver, Colorado, eight zero two zero two. Issue is the upstairs AC not cooling and a water leak at the upstairs unit.
Let’s get you booked: we can do today at three fifteen PM, or tomorrow at nine AM. Which works better for you?
CallerYeah. Three fifteen works for me.
