01
Sub-2-second answer
Every support call answered instantly — business hours, after hours, weekends.
“A server-down call at 2 a.m. should reach your on-call tech in 60 seconds.”
For MSPs and IT services
AI Phone Agents Built for IT Services Companies
When a client's server goes down, they call your competitor in 30 seconds if you don't answer. RevSquared triages support tickets, captures system details, and books consultations 24/7 while your techs resolve incidents.
Live on your number before lunch7-day free trialPre-tuned for IT Services
33%
of IT services calls go unanswered
$8,500/mo
average managed services contract value
78%
choose the MSP with fastest response
52%
of critical calls come outside business hours
The problem
Voicemail looks like bad SLA.
Five places contracts and tickets escape your queue.
- 01
Techs can't answer
Onsite at clients or deep in a server migration — support calls stack up and prospects give up.
- 02
Massive contract value
33% of calls go unanswered. A managed services contract is $3,000–$15,000+ per month recurring.
- 03
24/7 expectations
Clients expect 24/7 response for outages and security incidents. You can't staff a night shift for a 10-person MSP.
- 04
Tier-1 calls drain seniors
Password resets and printer issues consume 40% of senior tech time.
- 05
Voicemail signals weakness
When a managed services prospect hits voicemail, they assume your support quality matches your response.
The fix
Built for MSPs and IT services, out of the box.
Every feature ships enabled on day one. No custom dev, no professional services invoice.
Severity-based triage
Distinguishes a 30-user outage from a single password reset and routes accordingly.
Technical detail capture
Pulls affected systems, error messages, user impact, and steps already attempted.
Critical incident escalation
Outages, security incidents, ransomware page your on-call tech with full context.
Assessment booking
Books sales consults and IT assessments based on prospect size and service needs.
Pattern grouping
Spots recurring issues across tickets so your team can fix root causes faster.
Calls your agent handles
Every call type. Every hour. Handled.
Critical incidents
Routed to your on-call tech- Server-down outages
- Ransomware and active breach
- Network and VPN failures
- Email and identity-system outages
Tier-1 tickets
Logged in your PSA- Password resets and account lockouts
- Printer and peripheral issues
- Email setup and access requests
- Software install and update questions
New business
Pre-qualified for your team- Managed services prospect intake
- IT assessment booking
- Project and migration scoping
- Hardware quote requests
In the real world
Three calls, three wins.
Server down at a medical office
An office manager calls — the server crashed, patient check-in starts in five hours. Your agent identifies severity (30 users affected), collects server model and errors, and pages your on-call tech. Remote diagnostics start in 10 minutes.
Ransomware in progress
A law firm clicked a phishing link and files are encrypting. Your agent recognizes the keywords, instructs them to disconnect the machine, captures workstation details, and escalates to your security specialist.
Managed services prospect
A 50-person company's COO calls looking for a new MSP — current provider takes 4 hours to respond. Your agent qualifies — 50 employees, 3 locations, $12K/month budget — and books a Thursday IT assessment.
Works with what you have
Plugs into the tools you already use.
HubSpot, Salesforce, Calendly, GoHighLevel — one-click connect.
See all integrations
From the blog
Practical reading for IT Services operators.
Best AI Answering Service for Small Business: 14 Tested, Scored, Ranked (2026)
We tested 14 AI answering services across 312 calls. Most are voicemail with a modern UI. Here is the honest breakdown — which platforms actually book appointments, which ones fumble off-script callers, and why the cheapest option often costs you $7,500 a month in lost revenue.
Read more
AI Receptionist Script Templates: 8 Call Flows by Industry
Every article on AI receptionist scripts gives you a generic greeting and calls it done. This one ships 8 industry-specific call flows — HVAC, dental, roofing, law firm, property management, cleaning, and more — each with branching logic you can drop into a RevSquared agent and go live in minutes.
Read more
Database Reactivation for HVAC Contractors: Turn Dormant Customers Into Booked Jobs
Your HVAC database holds $40,000-$80,000 in dormant revenue. Here's the exact segmentation strategy, call scripts, and seasonal timing to recover it — before a competitor does.
Read moreReady to never miss another support call?
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