Caller info and case type create a MyCase contact and a lead record ready for intake review.
Every call your AI agent takes flows into MyCase with the full context: caller info, what they asked about, how they sounded, and what happened. Catch it in Zapier and route it however you want.
One webhook out of RevSquared, then any number of Zaps that route it to MyCase. Here's what teams build.
Caller info and case type create a MyCase contact and a lead record ready for intake review.
Preferred time and matter type route to the right attorney.
Repeat callers attach a call note to their existing case file.
Captured questions about a document or case status route to the paralegal team.
Connect Zapier once in RevSquared. From then on every call posts a full JSON payload — build as many Zaps as you want.
In Zapier, create a new Zap. Pick “Webhooks by Zapier” → “Catch Hook”. Copy the webhook URL Zapier gives you.
In your RevSquared dashboard, open the Zapier integration and paste the URL. One connection covers every future call.
Make a test call (or use the test-payload button). Zapier receives the JSON and shows you the structure to map.
In the same Zap, add MyCase as the next step. Pick an action, map the webhook fields into MyCase, and turn it on.
New caller details land in MyCase as a contact ready for conflict check.
Case type + caller story create a lead the intake coordinator can act on.
Call summary attaches as a MyCase note on the existing matter.
Preferred date and matter type route to the right attorney's calendar.
Categorize by area so reporting and dashboards stay tight.
Existing clients update instead of duplicating.
One Zapier integration. Paste a single Catch Hook URL and every intake call posts to it.
Different Zaps for contacts, leads, consultations, and case activity.
Webhook fires within seconds so intake catches the caller while they're warm.
Build a Zap once. Every future call lands where it needs to go automatically.