Can it look up existing Housecall Pro customers during a call?

Yes. Phone-number match pulls the existing customer record — name, address, service history. The agent can use that context immediately and skip basic intake questions.

How are jobs created?

The agent writes a job to Housecall Pro with service type, detailed description, customer, address, scheduled time, priority, and assigned tech. Configuration controls how routing decisions are made.

Does it check real tech availability?

Yes. Tech schedules in Housecall Pro are queried live before any slot is offered to the caller. Existing jobs, travel time, and working hours are all respected.

What about emergency calls?

The agent identifies urgency on the call, creates a high-priority job, and matches it to the right on-call or emergency tech. Your standard emergency dispatch flow runs after that.

Home›Integrations›Housecall Pro

Native integration

Calls become dispatched jobs in Housecall Pro.

Customer lookup, job creation, technician availability, service notes — all handled mid-call by your AI receptionist. After-hours emergencies become booked appointments instead of voicemails.

Start free trial See how it works

API key · 5-min connect
Real-time tech availability
Job creation with notes
After-hours dispatch

Incoming call

RevSquared AI · Maria C. · (415) 555-0148

Housecall Pro· Jobs · Today

Synced · just now

Maria Castellanos

Existing customer · Plumbing emergency

● Job dispatched · Tech notified

CustomerMaria Castellanos · 3 prior jobs

ServicePlumbing · Burst pipe

Address224 Folsom St, 94107

ScheduledToday · 4:00 PM PT

dispatchedurgentrepeat-customeremergency

Tech notified · GPS sent + customer SMS confirmation

auto

Live preview — call → dispatched job, in under 5 seconds

Built natively for

Housecall Pro

Customer + job records
Tech schedules + service areas
Priority + service-type routing
Address validation

What syncs

From a phone call to a dispatched job, automatically.

Customer details, service request, address, urgency — written into Housecall Pro the moment the call ends.

RevSquared · From the call

Caller name
Phone + email
Service address
Issue described
Urgency
Requested time
Tech matched
Call notes

Housecall Pro · Into dispatch

Customer · Name
Customer · Contact
Job · Address
Job · Service description
Job · Priority
Job · Scheduled
Job · Assigned tech
Job · Internal notes

How it flows

Phone rings. The next job lands on the board.

Five steps — your AI receptionist runs the entire intake the way a great dispatcher would.

01
Call comes in
Homeowner calls. AI agent answers and identifies them by phone match against Housecall Pro.
02
Customer pulled or created
Existing customers get personalized handling with their service history. New ones get a full customer record built on the call.
03
Issue captured + triaged
Agent asks the right questions to understand the issue, severity, and what kind of tech is needed.
04
Tech availability checked
Real-time check against tech schedules, service area, and capacity. Right slot offered to the caller.
05
Job created + dispatched
Job lands in Housecall Pro with full description, address, priority, and assigned tech. Confirmations fire as configured.

What you get

Front-desk dispatch without the front desk.

Customer lookup

Phone-number match pulls existing customers with full service history. No “can I get your address again?”

Job creation

Service description, priority, scheduled time, assigned tech — written to Housecall Pro mid-call.

Tech availability

Real-time check against tech schedules and service areas. Travel time and existing jobs respected.

New customer intake

Unknown callers get a full customer profile built — name, phone, email, service address.

Priority routing

Emergencies get high-priority jobs and the right tech. Routine work goes into the standard queue.

Call notes attached

Everything the caller told the agent ends up in the job notes — your tech rolls in informed.

Why teams pick RevSquared for Housecall

Built for the way home-service businesses actually run.

After-hours

Always answered

Emergency calls at 11pm become real jobs on tomorrow's board — not voicemails you find at 7am.

Real avail

Not guessing

Tech schedules and service areas are queried live. The agent never offers a slot that can't be filled.

Full intake

Tech-ready

Address, issue, customer history — your tech rolls up knowing what's wrong before they knock.

Common questions

Everything else you'd want to know.

Yes. Phone-number match pulls the existing customer record — name, address, service history. The agent can use that context immediately and skip basic intake questions.

Built for