How does Twilio enable live call transfers?

When the AI agent decides a human is needed, Twilio executes a real-time transfer to the configured destination — direct line, cell phone, or department. The caller stays on the line; the connection is made invisibly.

Can the agent handle multiple calls at once?

Yes. Twilio's infrastructure supports concurrent call handling. The agent answers every inbound call live — no busy signals, no voicemail fallback, regardless of volume.

Are recordings stored securely?

Yes. Twilio stores recordings with enterprise-grade encryption at rest and in transit. Retention policies are configurable to match HIPAA, PCI, or financial-services requirements.

Can I port my existing business number?

Yes. Three options: forward your existing line to a Twilio number, port your number to Twilio, or provision a fresh local or toll-free number. Most teams port — it takes about a week and there's no downtime.

Home›Integrations›Twilio

Telephony integration

Carrier-grade phone for your AI receptionist on Twilio.

Provision numbers in any area code. Route, record, transfer, and scale concurrent calls — on the same infrastructure used by Lyft, Airbnb, and Stripe.

Start free trial See how it works

Account SID + Auth Token
99.95% uptime
Live human transfer
10-DLC SMS-ready

Incoming call

RevSquared AI · Maria C. · (415) 555-0148

Twilio· Messages · Outbound

Synced · just now

Maria Castellanos

Confirmation SMS · 10-DLC verified

● Delivered · Reply tracked

To+1 (415) 555-0148

From+1 (415) 555-0100 · Twilio

TemplateAppointment confirmation

StatusDelivered · 0.8s

delivered10-DLCconfirmationreply-on

Confirmation tracked · Reply YES/NO routed to agent

auto

Live preview — call → SMS confirmation, in under 5 seconds

Built natively for

Twilio

Inbound + outbound
Live call transfer
Recording + storage
Multi-line concurrency

What syncs

Every call, routed through Twilio — and into your AI agent.

Inbound calls hit your Twilio number, route to the agent, and every byte of metadata flows into your stack.

RevSquared · The conversation

Inbound call
Caller ID
Audio stream
Transfer request
Call recording
Call duration
SMS confirmation
Concurrent call

Twilio · Into your phone infra

Twilio · Number routed
Twilio · CNAM lookup
Twilio · Media stream
Twilio · Live REFER
Twilio · Secure storage
Twilio · Logs + analytics
Twilio · 10-DLC send
Twilio · Parallel handling

How it flows

A call comes in. Twilio + your agent handle it together.

Five steps — invisible to the caller, completely controlled by you.

01
Number rings
Caller dials your Twilio number — provisioned local, toll-free, or ported from your old carrier.
02
Routed to AI agent
Twilio routes the audio stream to your AI receptionist with sub-second latency.
03
Conversation handled
AI agent talks to the caller. Recording captured. Concurrent calls handled in parallel — no busy signals.
04
Live transfer if needed
When the agent decides a human is needed, Twilio executes a live transfer to the right person — no caller disruption.
05
Stored + analyzed
Recording stored in Twilio with encryption. Logs and analytics flow to your dashboard.

What you get

Telephony that doesn't drop calls.

Number provisioning

Local, toll-free, or ported numbers in any area code. Multi-location businesses get one number per office, all routed centrally.

Live transfer

When the agent decides a human is needed, Twilio executes a real-time transfer to a direct line, cell, or department.

Concurrent calls

Twilio handles parallel calls without busy signals. The agent answers all of them. No caller hits voicemail.

Call recording

Encrypted at rest and in transit. Retention policies configurable for HIPAA, PCI, or financial compliance.

10-DLC SMS

Verified business SMS for confirmations and reminders. The agent sends them, Twilio delivers them.

Carrier-grade reliability

99.95% uptime. The same infrastructure that runs the world's biggest communication products.

Why teams pick RevSquared for Twilio

The phone layer your AI receptionist deserves.

<1s

Latency

Twilio routes audio to your AI agent with sub-second latency. Conversations feel natural — no awkward gaps.

10-DLC

SMS-ready

Verified business SMS through Twilio for confirmations, reminders, and appointment follow-ups.

99.95%

Uptime

Carrier-grade reliability. The same backbone Lyft, Airbnb, and Stripe build on.

Common questions

Everything else you'd want to know.

When the AI agent decides a human is needed, Twilio executes a real-time transfer to the configured destination — direct line, cell phone, or department. The caller stays on the line; the connection is made invisibly.

Built for