Wait — do I need a separate “Service Fusion integration” in RevSquared?

No. RevSquared has one generic Zapier integration. You paste one Catch Hook URL into it and you're done on the RevSquared side. The Service Fusion part lives entirely inside the Zap you build in Zapier.

Do I need a Zapier or n8n account?

Yes — RevSquared sends a webhook, you need a tool to catch it and route it to Service Fusion. Zapier (free tier covers ~100 tasks/mo) or self-hosted n8n both work.

What does the webhook payload look like?

Full call JSON: caller name, phone, email, transcript, AI summary, sentiment, outcome, captured custom fields, recording URL.

Can I customize what data goes where?

Yes — inside Zapier you map any field from the webhook payload to any Service Fusion field with point-and-click.

Does Service Fusion have a Zapier integration?

Service Fusion has Zapier coverage for customers and jobs. Map the webhook to those actions — or use n8n if you want deeper API control.

Can the AI book directly into the dispatch board?

RevSquared posts the request; dispatch confirms. Most shops keep a human in the loop on capacity.

Home›Integrations›Service Fusion

Connected via Zapier

RevSquared + Service Fusion. Calls become work orders.

Every call your AI agent takes flows into Service Fusion with the full context: caller info, what they asked about, how they sounded, and what happened. Catch it in Zapier and route it however you want.

Start free trial See how it works

Webhook-based
Works with any Zap
Full call payload
Setup in ~5 minutes

Connected via

Service Fusion

Webhooks by Zapier
Full JSON payload per call
Fires within seconds of call end

Common workflows

Build the Zaps your shop needs.

One webhook out of RevSquared, then any number of Zaps that route it to Service Fusion. Here's what teams build.

New inbound call

Service Fusion customer + job

Caller info and issue create a Service Fusion customer record and job ticket ready to dispatch.

Quote request

Estimate task

Captured scope routes to the office for an estimate.

Booked job

Calendar update

Confirmed appointment times push to the Service Fusion schedule.

Emergency call

On-call alert

After-hours emergencies trip an instant page with location and issue.

How to connect

One webhook. Any Zap you want.

Connect Zapier once in RevSquared. From then on every call posts a full JSON payload — build as many Zaps as you want.

01
Start a Zap with Catch Hook
In Zapier, create a new Zap. Pick “Webhooks by Zapier” → “Catch Hook”. Copy the webhook URL Zapier gives you.
02
Paste it into RevSquared once
In your RevSquared dashboard, open the Zapier integration and paste the URL. One connection covers every future call.
03
Fire a test call
Make a test call (or use the test-payload button). Zapier receives the JSON and shows you the structure to map.
04
Add Service Fusion as the action
In the same Zap, add Service Fusion as the next step. Pick an action, map the webhook fields into Service Fusion, and turn it on.

What you get

What you can build.

Auto-create customers

Drop new caller info into your Service Fusion customer list.

Generate work orders

Job description + address creates a dispatch-ready ticket.

Route emergencies

Same-day pages fire instantly to the on-call tech.

Tag by trade

Keep reporting clean by service line.

Sync repeat customers

Existing customers update their record instead of duplicating.

Capture phone quotes

Phone-quoted prices attach to the job for office confirmation.

Why teams pick RevSquared for Service Fusion

The honest way to wire RevSquared into your Service Fusion.

1 hookup

Connect once

One Zapier integration. Paste your Catch Hook URL and every service call posts to it.

Many Zaps

Route however

Separate Zaps for customers, work orders, dispatch, and emergencies.

Real-time

Not batched

Webhook fires within seconds so the office responds before the caller cools.

Common questions

Everything else you'd want to know.

No. RevSquared has one generic Zapier integration. You paste one Catch Hook URL into it and you're done on the RevSquared side. The Service Fusion part lives entirely inside the Zap you build in Zapier.